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NRG GYMS – TRAIN WITH CONFIDENCE
OUR SAFETY COMMITMENTS TO ALL THE NRG TRIBE

At NRG GYMS, the safety of our members and staff is our #1 priority.

we are proud to have built up communities, our NRG Tribes, that are united by a common passion for health, fitness and well-being.

We work hard every day, to create a positive, welcoming atmosphere within our gyms that our members feel happy and safe in; somewhere that you want to visit and feel proud to be a part of.

We are constantly looking at ways to further enhance the safety and security features of our gyms so all our members can train with confidence. Below are the details of a series of practical measures and policies to support the safety of all our members and staff.

A ZERO TOLERANCE APPROACH TO ANY FORM OF HARRASSMENT

That’s why we take any allegations of harassment or inappropriate behaviour very seriously. At all NRG GYMS we have a 100% no tolerance policy for any behaviour that negatively impacts our members or staff.

It is not acceptable and all reports of such behaviour will be investigated and acted upon.

We are here for you. This is your gym and we want you to enjoy every experience at NRG GYM and it is our job to provide a safe and comfortable environment, for everyone, no matter who you are and irrespective of your gender, sexuality, ethnicity or disability.

We are one tribe and proud to be part of our local communities, welcoming everyone to our gyms to use our facilities, take part in our classes and become part of our community.

WHAT TO DO IF YOU EXPERIENCE OR WITNESS INAPPROPRIATE BEHAVIOUR

If you have any concerns you wish to share, please visit the front desk and speak to a member of the team who will do all that they can to assist and support you.

We want every member of our community to feel welcome and safe when visiting the gym. If for whatever reason you do not, then please speak to us. Any conversations will be treated in absolute confidence with the utmost sensitivity.

SECURE PIN ENTRY WITH OUR PODS

To make sure that you’re safe inside our gyms, on joining the gym every member is given a unique PIN number. This PIN must be used to gain access to the gym via our security pods. This means we know who is in our gym at all times and we can track gym usage and capacity management. 

24/7 MONITORING

Our gyms are manned and have CCTV cameras throughout to help ensure your members safety. This means we are able to track all activity around the clock to give you peace of mind when working out in the gym.

DISABILITY ACCESS

We are determined to make our gyms as accessible as possible for everyone. Our gyms in Lewisham, Watford, Walsall and our latest gym in Stretford provide disability access such as lifts, ramps, toilets, and changing rooms.

If you are a new member and require our disability facilities on first joining the gym please arrange a tour with a member of staff so they can ensure you are able to access all the areas of the gym you need to. We are here to help and want to make your experience as positive as possible, so please also give feedback to our team on any further improvements we can make.

FIRST AID KITS & FULLY TRAINED STAFF

First Aid is provided in all our gyms and all our PT’s and gym staff are first aid qualified so they can help in a first aid emergency.

WE ARE ALWAYS LOOKING TO DO MORE FOR OUR TRIBE, TO MAKE OUR GYMS FUN, SAFE PLACES THAT YOU CAN TRAIN IN WITH CONFIDENCE SO SOME ADDITIONAL FEATURES TO BE AWARE OF INCLUDE:

  • We take a positive and proactive approach to the maintenance of facilities and equipment 
  • Free water fountains to keep our Tribe hydrated and to encourage the use of reusable water bottles 
  • The equipment we purchase and make available on the gym floor is produced by some of the industry’s leading gym equipment manufacturers to ensure the best possible experience      
  • The layout of our gyms is designed with the best member experience and safety of our members as our top priority 
  • Air conditioning in all gyms 
  • Music volume all set to the correct levels
  • Regular risk assessments to ensure the safety of all our members

What to do if you experience or witness inappropriate behaviour

If you have any concerns you wish to share, please visit the front desk and speak to a member of the team who will do all that they can to assist and support you.

We want every member of our community to feel welcome and safe when visiting the gym. If for whatever reason you do not, then please speak to us. Any conversations will be treated in absolute confidence with the utmost sensitivity.

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